IT Support Specialist

Join Our Dynamic Team at Colleges and Institutes Canada!

Are you ready to make a difference in the world of education? At Colleges and Institutes Canada, we’re on the lookout for passionate, innovative, and driven individuals to join our team. If you’re eager to contribute to a vibrant community and work to strengthen Canada’s publicly supported colleges, institutes, CEGEPs, and polytechnics, we want to hear from you!

Why Choose Us?

• Impactful Work: Be part of a mission-driven organization dedicated to advocacy for colleges and institutes across Canada.
• Collaborative Environment: Work alongside a diverse team of professionals who are as committed to excellence as you are.
• Innovative Culture: Embrace a culture that values creativity, innovation, and forward-thinking solutions.
• Salary and Benefits: Obtain a highly competitive compensation and benefits

Ready to Take the Next Step? Don’t miss out on the chance to be part of something extraordinary!

We are looking for an IT Support Specialist

The IT Support Specialist is responsible for providing a wide range of end-user remote and in-person support for software/hardware requirements and requests, and technical assistance for a global workforce. The IT Support Specialist will maintain a high level of customer satisfaction with a focus on first-call resolution.

What we are looking for:

• Outstanding communication and people skills;
• Good problem-solving skills;
• Capacity to work under pressure with attention to detail, resilience and adaptability

MINIMUM REQUIREMENTS

Education

College diploma or university degree in Information Technology, computer science or a related discipline.

Preferred two (2) years of relevant experience in:  

• As an IT Support Specialist or a similar role such as level 1 support service
• Creating, maintaining and licensing user accounts with Microsoft Office 365 and Entra ID/ Azure Active Directory
• Providing technical support to end-users via Teams, phone, email and in person
• Installing, configuring, and maintaining computer systems and applications;
• Documenting and tracking support requests and resolutions using a ticketing system;
• Conducting training sessions for staff on new technologies and best practices
• Managing information and administrative processes.
• Managing LANs and associated IP devices
• Installing and supporting audio and video communication equipment and systems.

 Competencies

• Able to communicate orally and in writing in French and in English
• Ability to grasp concepts quickly with strong analytical and problem-solving skills, and attention to detail.
• Clear, concise and effective communication ability.
• Strong customer service work ethic and attention to detail.
• Demonstrated ability to find new relevant digital tools, and to rapidly learn their use.
• Strong organizational, communication, analytical and interpersonal abilities
• Demonstrated ability to be creative and innovative when problem solving.
• Demonstrated ability to work independently and ensure the work effectively contributes to broader program and organizational goals.

Knowledge of:

• Strong knowledge of Windows and Mac (OS environment)
• Advanced knowledge of Microsoft Office Suite products
• Advanced knowledge of Microsoft Teams and SharePoint
• Familiar with network protocols, hardware, and software troubleshooting
• PowerBI, Power Platform, Dynamics 365 CRM and Business Central (asset)
• Microsoft Intune or other mobile device management platforms (asset)
• DocuSign (asset)

Compensation: $68,593 to $83,964 (Program Staff II) – unionized position

Status:  Permanent full-time

Location: 1 Rideau Street, suite 701, Ottawa, Ontario, K1N 8S7

Working conditions: 

• Hybrid work in Ottawa

 Open to: CICan employees and the public.

Core Competencies:

To be successful in this position you will be able to exhibit our core competencies:  

Agility: We thrive in a complex environment that requires nimbleness and adaptability, and we anticipate and respond to changes with quick and resourceful actions.

 Inspiring Others: We motivate individuals to strive for excellence and commit to common goals and purposes, as we create a sense of self-efficacy, resilience, and persistence in others.

 Integrity: We treat others fairly and respectfully, and we further the standing of the organization and its relationships of trust with our members and other stakeholders.

 Collaboration: We work together, across teams and divisions, to leverage our collective expertise and talents in support of organizational success and a culture of cooperation.

How to apply

Interested candidates should submit a cover letter and résumé in a PDF format before February 28, 2025.

CICan is an equal opportunity employer and values diversity in its workforce. We recognize that diverse teams generate unique solutions, ideas, and perspectives. Therefore, we welcome and encourage applications from women, persons with disabilities, BIPOC (Black, Indigenous, and People of Colour) individuals, and people of all sexual orientations and gender identities.

Do not hesitate to contact HR at 613-746-2222 ext 5827 if you require alternative arrangements to submit your application. CICan provides accommodation during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

CICan’s offices in Ottawa are located on the traditional and unceded territory of the Algonquin Anishinaabe Nation.

Colleges and Institutes Canada is named one the 2024 National Capital Region’s Top Employer and the proud recipient of the Non-Profit Employer of Choice Award.

Employees who are internal candidates, as defined by the Collective Agreement, will be given first consideration. We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.