Senior Program Officer, Member Relations

Colleges and Institutes Canada

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le Nov 22, 2021
Ottawa, Canada
Type d'emploi
Annual Salary
Date de fermeture


Title: Senior Program Officer 

Classification: Program Staff III 

Supervisor: Director, Member Relations  

Division: Member Relations                     

Job Summary:

The Member Relations Division provides leadership and a broad range of services in support of the Association’s strategic plan and activities both internally and externally. 

Reporting to the Director of Member Relations, the Senior Member Relations Officer supports the development, planning, implementation, and management of activities related to programs and services offered to members. An underpinning responsibility is ensuring that all members have opportunities to engage in Association activities and that these activities add value for colleges and institutes and are well aligned with the Association’s Strategic Plan. 

The Senior Member Relations Officer works in a team environment with the Director to achieve membership engagement, recruitment and retention goals by being part of various membership-related activities. 

The Senior Member Relations Officer plays a leadership role in: 

  • Assisting the Director in providing recommendations for engaging and supporting members and relevant stakeholders on Association priorities especially as they pertain to but not limited to EDI;
  • Assisting the Director in implementing activities of the Association with a special focus on Member Relations’ Drive Knowledge areas of responsibility.  
  • Collaborating with all divisions to ensure a sound and coherent knowledge of the membership and have them take ownership of their role in delivering excellent member focused services;
  • Assisting the Director in contribute to activities and planning that aligns with the strengths of CICan’s member colleges and institutes, with specific focus on contributing to the UN 2030 Agenda and the 17 Sustainable Development Goals (SDGs).

The Senior Member Relations Officer also provides effective and efficient program support to the Division and the Office of the President & CEO for certain dossiers and assist with events.  

The incumbent is fluently bilingual with excellent writing and editing skills in both French and English, and is expected to liaise regularly with members, associates, and stakeholders.  

General Expectations:  

  • Accomplish various functions of a complex nature, requiring strong competencies in planning and organizing, analytical thinking and decision making 
  • Self-prioritize and organize work effectively and efficiently to ensure quality of work, often with deadlines and shifting priorities ;
  • Be client centered and support a strong culture of service to members;
  • Work effectively as a team member and independently; 
  • Interact and engage effectively and collaboratively with Association staff, as well as with representatives from member institutions, associates, partners, funding agencies and stakeholders; 
  • Treat everyone respectfully, fairly, equitably and maintain high ethical standards;
  • Demonstrate sound tact and diplomacy;
  • Demonstrated leadership, decision-making and problem-solving capabilities;
  • Ability to provide excellent service to members;
  • Ability to interact with senior administrative staff at member institutions and other organizations; 
  • Ability to work collaboratively with numerous colleagues, a variety of stakeholders at different levels;
  • High degree of organizational, interpersonal and communication skills with the ability to exercise discretion and professionalism. 
  • Troubleshoot and provide innovative problem-solving solutions;
  • Demonstrate excellent knowledge of communications principles and practices; 
  • Perform responsibilities in accordance with Colleges and Institutes Canada’s competencies, values and code of ethics; 
  • Have a good understanding of Colleges and Institutes Canada’s strategic plan, goals, and objectives including the priority areas of the Member Relations division; 
  • Be able to travel domestically as needed. 

Specific Expectations:

  • Support the CICan EDI National Advisory Committee in coordinating, planning and advising on meetings, events and priorities, and supporting the implementation of action items as defined and recommended by the committee; 
  • Provide support in the planning and coordination of Member Relations Division key initiatives such as: EDI priorities and CICan events; 
  • Organize meetings and participate on committees related to the work of the Member Relations Division including but not limited to the EDI National Advisory Committee; 
  • Support the Director on EDI related initiatives pertaining to the CICan Board as directed;
  • Support the Director on the creation, maintenance and monitoring of the CICan Equity, Diversity, and Inclusion framework including the development of tailored approaches to specific communities e.g., (BIPOC, LGBTQ2S+);
  • Support the Director in fostering relationships with key funders, other organizations, government agencies; 
  • Help put in place a larger EDI community of practice;
  • Provide editing, proofreading and basic translation of materials;
  • Develop workplans and tools for her/his areas of responsibility;
  • Help maintain the Association’s membership database/CRM system;
  • Contribute to the strategic planning process of Member Relations;
  • Represent the Association at meetings, conferences, and symposia; 
  • Perform other related duties as may be assigned from time to time.                            

 Minimum Requirements: 

  • Graduate from a post-secondary institution or an equivalent combination of education and relevant experience;
  • Fluency in both written and verbal English and French, with ability to write at a highly professional level in both official languages; 
  • Strong ability using Microsoft Office Suite;
  • Proficiency in managing information and administrative processes; 
  • Excellent research and analytical skills; 
  • Understanding of the Canadian post-secondary education sector with special emphasis of EDI principles, drivers, governance, and practices; 
  • Advanced knowledge of issues, principles, and practices in equity, diversity, and inclusion, particularly on postsecondary campuses and in workplaces;
  • Proven working experience in all aspects of project management; including planning, executing, monitoring, controlling, and reporting aspects; 
  • Solid project management skills with experience in strategic planning as it relates to project/program operations; 
  • Experience in developing policies/plans/strategies; particularly in a public sector organization or member-based organization like CICAN; 
  • Experience in data collection, grant writing, and reporting. 

Desirable Abilities/ Experience:

  • Experience working in a membership organization;
  • Experience working in a postsecondary institution; 
  • Experience working with committees;
  • Knowledge of issues, principles, and practices in the advancement of the SDG goals;
  • Experience in presenting on EDI principles, strategies, and practices; 
  • Knowledge of the lived and systemic experiences of marginalized people and experience in engaging with said communities. 


Planning and Organizing: We craft and follow plans using logical procedures to determine priorities and assess the actions, time, and resources needed to achieve goals.  

Analytical Thinking: We analyze and synthesize various types of information logically to understand situations, break down issues, identify options, and support sound decision-making.  

Creativity and Innovation: We generate viable new approaches and solutions to create opportunities and address organizational challenges. 

How to Apply: 

Interested candidates should submit a cover letter and résumé before December 6, 2021. 

CICan is an equal opportunity employer and values diversity in its workforce. We recognize that diverse teams generate unique solutions, ideas, and perspectives. Therefore, we welcome and encourage applications from women, persons with disabilities, BIPOC (Black, Indigenous, and People of Colour) individuals, and people of all sexual orientations and gender identities.  

Do not hesitate to contact 613-746-2222 x 5806 if you require alternative arrangements to submit your application. CICan provides accommodations during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.  

Employees who are full-time internal candidates, as defined by the Collective Agreement, will be given first consideration. We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted. 

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