Manager, Assessment & Testing Services

JOB OVERVIEW: MANAGER, ASSESSMENT & TESTING SERVICES

This role reports to the Associate Vice President (AVP), Student Affairs. Reporting directly to this position is the Senior Assessment Coordinator and Scheduler. This position oversees a team of BCGEU testing administrators, support assistants, and a pool of auxiliary on-call invigilators.

The Manager, Assessment & Testing Services (ATS) leads and oversees the administration and operation of KPU testing sites across all five campuses, including responsibility for admission, disability accommodation, and other KPU assessments and testing. They ensure alignment with KPU’s vision, foster engagement with students and community partners, and develop innovative assessment solutions. The Manager upholds academic integrity, supports accessibility, maintains test security in compliance with KPU policy and national standards, and negotiates partnerships with external organizations to address community testing needs.

EDUCATION & EXPERIENCE

Master’s degree in Education or a related field;
Five years of related work experience in an educational institute. Experience related to testing and assessment preferred.
Five years of experience leading and supervising staff in a unionized setting.
Experience with establishing and overseeing education and certification-level training for staff to meet specific requirements.
Experience in the application and analysis of data-based systems, preferably at a post-secondary institution, including proficiency at an intermediate level with Banner or similar student records enterprise resource planning systems.
Teaching experience at a post-secondary level is an asset.
Experience facilitating accessibility accommodations is an asset.
Or an equivalent combination of education, training and experience.

KNOWLEDGE, SKILLS and ABILITIES

Demonstrated knowledge of current theories and practices in post-secondary testing and assessment.
Knowledge and experience with collective agreements and working within a unionized environment.
Proven ability to build, manage and provide leadership to cohesive teams.
Excellent computer skills and familiarity with office and testing hardware and software. Ability to train others, ensure compliance, troubleshoot, source, and implement new technology
Demonstrated understanding of legislation as it relates to testing administration, information security, and confidentiality of student data.
Demonstrated ability to work collaboratively, effectively, and cross-functionally across levels within the organization.
Demonstrated ability in negotiating and establishing contracts with community partners.
Demonstrated ability to foster positive relationships with community partners.
Knowledge, skills, and disposition to develop and maintain strong business acumen, work ethic, and professional integrity when representing the university.
Excellent planning and resourcing skills (e.g., scheduling and space allocation) and ability to prioritize, self-manage and be proactive.
Demonstrated ability to develop and maintain an annual budget, reflecting revenue generation and balanced operational expenses.
Ability to produce financial reports and performance data statistics to measure productivity and goal achievement to determine areas needing cost reduction or process improvement.
Demonstrated time-management skills and ability to meet deadlines.
Ability to travel between campuses is required.
COMPETENCIES

Leadership: KPU employees inspire, coach, mentor, and support students, employees and KPU as a whole in achieving objectives.
Accountability: KPU employees demonstrate fiscal accountability and take ownership for their actions, decisions and results.
Continuous Improvement: KPU employees take a creative approach to opportunities, exploring unique ways to create optimal value for the KPU community.
Collaboration: KPU employees work in functional and cross-functional teams, coming together to solve complex issues and accomplish objectives that will benefit the KPU community.
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*Salary Information

The above compensation range is the span between the minimum and maximum base salary for a position. Typically, initial salary placement is approximately halfway between the minimum and the maximum. This represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and approximately halfway of the salary range for a job with consideration given to internal equity.