{"id":669,"date":"2025-02-14T14:18:21","date_gmt":"2025-02-14T19:18:21","guid":{"rendered":"https:\/\/jobs.collegesinstitutes.ca\/?post_type=job_listing&#038;p=669"},"modified":"2025-03-01T00:00:04","modified_gmt":"2025-03-01T05:00:04","slug":"it-support-specialist","status":"expired","type":"job_listing","link":"https:\/\/jobs.collegesinstitutes.ca\/fr\/?post_type=job_listing&p=669","title":{"rendered":"IT Support Specialist"},"content":{"rendered":"<p>Join Our Dynamic Team at Colleges and Institutes Canada!<\/p>\n<p>Are you ready to make a difference in the world of education? At Colleges and Institutes Canada, we\u2019re on the lookout for passionate, innovative, and driven individuals to join our team. If you\u2019re eager to contribute to a vibrant community and work to strengthen Canada\u2019s publicly supported colleges, institutes, CEGEPs, and polytechnics, we want to hear from you!<\/p>\n<p><strong>Why Choose Us?<\/strong><\/p>\n<ul>\n<li>Impactful Work:\u202fBe part of a mission-driven organization dedicated to\u202fadvocacy for\u202fcolleges and institutes\u202facross Canada.<\/li>\n<li>Collaborative Environment:\u202fWork alongside a diverse team of professionals who are as committed to excellence as you are.<\/li>\n<li>Innovative Culture:\u202fEmbrace a culture that values creativity, innovation, and forward-thinking solutions.<\/li>\n<li>Salary and Benefits:\u202fObtain a highly competitive compensation and benefits<\/li>\n<\/ul>\n<p>Ready to Take the Next Step?\u00a0Don\u2019t miss out on the chance to be part of something extraordinary!<\/p>\n<p><strong>We are looking for an IT Support Specialist<\/strong><\/p>\n<p>The IT Support Specialist is responsible for providing a wide range of end-user remote and in-person support for software\/hardware requirements and requests, and technical assistance for a global workforce. The IT Support Specialist will maintain a high level of customer satisfaction with a focus on first-call resolution.<\/p>\n<p>What we are looking for:<\/p>\n<ul>\n<li>Outstanding communication and people\u00a0skills;<\/li>\n<li>Good\u00a0problem-solving\u00a0skills;<\/li>\n<li>Capacity\u00a0to work under pressure with attention to detail,\u00a0resilience\u00a0and adaptability<\/li>\n<\/ul>\n<p><strong>MINIMUM REQUIREMENTS<\/strong><\/p>\n<p><strong>Education<\/strong><\/p>\n<p>College diploma or university degree in Information Technology, computer science or a related discipline.<\/p>\n<p><strong>Preferred two (2) years of relevant experience in:\u00a0\u00a0<\/strong><\/p>\n<ul>\n<li>As an IT Support Specialist or a similar role such as level 1 support service<\/li>\n<li>Creating, maintaining and licensing user accounts with Microsoft Office 365 and Entra ID\/ Azure Active Directory<\/li>\n<li>Providing technical support to end-users via Teams, phone, email and in person<\/li>\n<li>Installing, configuring, and maintaining computer systems and applications;<\/li>\n<li>Documenting and tracking support requests and resolutions using a ticketing system;<\/li>\n<li>Conducting training sessions for staff on new technologies and best practices<\/li>\n<li>Managing information and administrative processes.<\/li>\n<li>Managing LANs and associated IP devices<\/li>\n<li>Installing and supporting audio and video communication equipment and systems.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><strong>Competencies<\/strong><\/p>\n<ul>\n<li>Able to communicate orally and in writing in French and in English<\/li>\n<li>Ability to grasp concepts quickly with strong analytical and problem-solving skills, and attention to detail.<\/li>\n<li>Clear, concise and effective communication ability.<\/li>\n<li>Strong customer service work ethic and attention to detail.<\/li>\n<li>Demonstrated ability to find new relevant digital tools, and to rapidly learn their use.<\/li>\n<li>Strong organizational, communication, analytical and interpersonal abilities<\/li>\n<li>Demonstrated ability to be creative and innovative when problem solving.<\/li>\n<li>Demonstrated ability to work independently and ensure the work effectively contributes to broader program and organizational goals.<\/li>\n<\/ul>\n<p><strong>Knowledge of:<\/strong><\/p>\n<ul>\n<li>Strong knowledge of Windows and Mac (OS environment)<\/li>\n<li>Advanced knowledge of Microsoft Office Suite products<\/li>\n<li>Advanced knowledge of Microsoft Teams and SharePoint<\/li>\n<li>Familiar with network protocols, hardware, and software troubleshooting<\/li>\n<li>PowerBI, Power Platform, Dynamics 365 CRM and Business Central (asset)<\/li>\n<li>Microsoft Intune or other mobile device management platforms (asset)<\/li>\n<li>DocuSign (asset)<\/li>\n<\/ul>\n<p><strong>Compensation:<\/strong>\u00a0$68,593 to $83,964 (Program Staff II)\u00a0\u2013 unionized position<\/p>\n<p><strong>Status:\u00a0<\/strong>\u00a0Permanent full-time<\/p>\n<p><strong>Location:<\/strong>\u00a01 Rideau Street, suite 701, Ottawa, Ontario, K1N 8S7<\/p>\n<p><strong>Working conditions:\u00a0<\/strong><\/p>\n<ul>\n<li>Hybrid work in Ottawa<\/li>\n<\/ul>\n<p><strong>\u00a0Open to:<\/strong>\u00a0CICan employees and the public.<\/p>\n<p><strong><u>Core Competencies:<\/u><\/strong><\/p>\n<p><strong>To be successful in this position you will be able to\u00a0exhibit\u00a0our core competencies:<\/strong>\u202f<strong>\u202f<\/strong><\/p>\n<p><strong>Agility<\/strong>: We thrive in a complex environment that requires nimbleness and adaptability, and we\u00a0anticipate\u00a0and respond to changes with quick and resourceful actions.<\/p>\n<p><strong>\u00a0<\/strong><strong>Inspiring Others<\/strong>: We motivate individuals to strive for excellence and commit to common goals and purposes, as we create a sense of self-efficacy, resilience, and persistence in others.<\/p>\n<p><strong>\u00a0<\/strong><strong>Integrity<\/strong>: We treat others fairly and respectfully, and we further the standing of the organization and its relationships of trust with our members and other stakeholders.<\/p>\n<p><strong>\u00a0<\/strong><strong>Collaboration<\/strong>: We work together, across teams and divisions, to leverage our\u00a0collective\u00a0expertise\u00a0and talents in support of organizational success and a culture of cooperation.<\/p>\n<p><strong><u>How to apply<\/u><\/strong><\/p>\n<p>Interested candidates should\u00a0submit\u00a0a cover letter and r\u00e9sum\u00e9 in a PDF format before\u00a0February 28, 2025.<\/p>\n<p>CICan\u00a0is an equal opportunity employer and values diversity in its workforce. We recognize that diverse teams generate unique solutions, ideas, and perspectives. Therefore, we welcome and\u00a0encourage applications from women, persons with disabilities, BIPOC (Black, Indigenous, and People of\u00a0Colour) individuals, and people of all sexual orientations and gender identities.<\/p>\n<p>Do not hesitate to contact HR at 613-746-2222 ext 5827 if you require alternative arrangements to submit your application.\u00a0CICan\u00a0provides\u00a0accommodation\u00a0during all parts of the hiring process, upon request. If contacted to\u00a0proceed\u00a0to the selection process, please\u00a0advise\u00a0us if you require any accommodation.<\/p>\n<p><em>CICan\u2019s\u00a0offices in Ottawa are\u00a0located\u00a0on the traditional and unceded territory of the Algonquin Anishinaabe Nation.<\/em><\/p>\n<p><em>Colleges and Institutes Canada is named one the 2024 National Capital Region\u2019s Top Employer and the proud recipient of the Non-Profit Employer of Choice Award.<\/em><\/p>\n<p><em>Employees who are internal candidates, as defined by the Collective Agreement, will be given first consideration. We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.<\/em><\/p>\n","protected":false},"author":777,"featured_media":0,"template":"","meta":{"_acf_changed":false,"_promoted":"","_job_location":"","_application":"https:\/\/workforcenow.adp.com\/mascsr\/default\/mdf\/recruitment\/recruitment.html?cid=50d332be-cc93-4d8f-934a-d00af413e2bf&ccId=19000101_000001&lang=en_CA","_company_name":"Colleges and Institutes Canada","_company_website":"https:\/\/www.collegesinstitutes.ca\/","_company_tagline":"Colleges and Institutes Canada","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job-categories":[],"job-types":[],"class_list":["post-669","job_listing","type-job_listing","status-expired","hentry"],"acf":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/job-listings\/669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/users\/777"}],"wp:attachment":[{"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/media?parent=669"}],"wp:term":[{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/job-categories?post=669"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.collegesinstitutes.ca\/fr\/wp-json\/wp\/v2\/job-types?post=669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}