Colleges and Institutes Canada
Closing date: This is an immediate opening. Interviews may be scheduled prior to the closing date of December 5, 2021.
Location: Virtual, from a fixed location. The ideal candidate will be located in an eastern North American timezone and able to work between 8:00 a.m. and 8:00 p.m. with exceptions from time to time.
Work requirement: The Consultant Facilitator is expected to work from a single location using a wired internet connection and a desktop computer provided by Planning for Canada.
Work hours: Based on pre-determined monthly schedule; up to a maximum of fourteen (14) days per month of 8 hours per working day.
Planning for Canada (PfC) is an initiative of Colleges and Institutes Canada (CICan) and funded by Immigration, Refugees and Citizenship Canada (IRCC). PfC is designed to enhance immigrant readiness for economic and social integration. Our pre-arrival services, delivered worldwide, provide prospective Economic Class (Federal and Provincial Skilled Workers) and Family Class immigrants and their dependents with Information & Orientation (I&O) and Needs Assessment, Assets, Referrals services (NAARS). Services are provided in English in-person and online based out of field offices in India and the Philippines and in both English and French by the Online Global Team.
Reporting to the Online Global Team (OGT) Manager, the OGT Consultant Facilitator is responsible for taking part in, and, in some instances, leading online service delivery in English and French to clients located in the Americas, Europe, Africa and the Middle East.
PfC program’s network of partners and stakeholders includes immigrant-serving organizations, industry sector councils, regulatory bodies, credential-assessment agencies, academics, IRCC staff at headquarters and overseas, and post-secondary institutions.
PfC Client Services include:
1. Group Orientation (GO):
An interactive presentation with an overview of Canadian demographics, culture and economy, the Canadian workplace, and settlement in Canada. GO sessions are delivered in-person or online in both full-day and half-day formats.
2. Personalized Planning Session:
An individual 60-minute planning session, in-person or online, with a PfC facilitator. Sessions are specific to the client’s destination and career plans.
3. Connections to advisors at Canadian organizations (Connections):
PfC clients are referred to Canadian partner organizations that provide clients with tailored and detailed settlement and employment support, and/or onward referrals to other organizations for more specialized services and support.
General Expectations & Requirements
Reporting to the OGT Manager, the OGT Consultant Facilitator delivers the PfC program online, working in a virtual environment. The OGT Consultant Facilitator is expected to contribute to the achievement of PfC’s goals of helping immigrants make informed decisions, begin the settlement process while still abroad, and arrive in Canada better prepared to integrate into Canadian society.
PfC promotes open, supportive, agile and client-focused culture. PfC team members are to demonstrate integrity and a high level of intercultural competence, respond to client needs in a timely, professional and courteous manner and work collaboratively with other team members to achieve program goals. Team members require the ability to collaborate both virtually and in person and with PfC team members located in other timezones.
The position’s responsibilities include some data entry, facilitating sessions with groups of up to 30 clients, research on occupations and settlement issues in Canada, use of organization-specific software tools, and cooperation with colleagues in Asia, Europe, and Canada. Flexibility is required.
This position requires day-to-day handling of clients’ personal information. The incumbent will be expected to adhere to strict IT and privacy-and-security policies, and to take appropriate measures to safeguard client data, as well as computer equipment and access to systems.
- Organize the overall implementation of PfC sessions, including client registrations, scheduling, eligibility verification, and session set-up, and provide support to clients as required.
- Present online GO sessions to PfC clients.
- Facilitate interactive activities with clients during the presentation to enhance their understanding and participation.
- Prepare and meet clients individually to complete a needs assessment (PPS) and create a personalized Action Plan.
- Connect clients with the advisors at Canadian partner organizations (Connections).
- Maintain client files in the client tracking database.
- Complete client data reporting in database and IRCC iCARE system as assigned.
- Communicate effectively and diplomatically with other PfC team members regarding planning and delivery of sessions.
- As required, undertake research into the Canadian labour market, settlement, and integration.
- Stay informed about immigration-related topics including labour-market changes, particularly as they relate to standards, language assessments, occupational profiles, regulatory bodies, accreditation agencies, the immigrant integration programs of colleges, universities, NGOs and basic economic indicators in major Canadian cities.
- Stay informed on IT security and cybersecurity issues and best practices and contribute effectively to efforts to maintain program compliance on IT security and privacy matters.
- Stay up to date on the functioning and activities of the PfC network of Canadian organizations, agencies, and associations.
- Ability to travel to selected locations in Canada, the Philippines, India, and/or another location to attend a workshop, training or other PfC activity.
- Perform other related duties as may be assigned.
- University or college degree in business, education, sociology, social sciences or equivalent.
- Excellent communication skills in English and French.
- Exceptional online presentation skills, including dynamic voice / verbal presentation skills.
- Experience in work planning.
- Empathetic and humanistic approach to client service.
- Flexible and willing to adapt to change.
- Excellent organizational, online research, and analytical skills.
- Strong interpersonal skills.
- Strong computer and digital literacy skills, with demonstrated ability to function independently and troubleshoot and solve basic connectivity or computer challenges.
- Proficiency with Windows 10 with the ability to install, remove and use desktop applications (Microsoft Office, web conferencing platforms, web-based applications, etc.).
- Result- and solution-oriented with dedication to customer service.
- Commitment to privacy and confidentiality.
- Ability to work under pressure and organize work with minimum supervision.
- Ability to work as part of a team.
- Ability to work in a virtual environment.
- Experience in advising individuals, or work experience in human resource management.
- Dynamic personality with commitment to continuous learning and exceptional client service.
Knowledge of Spanish, Portuguese, Arabic, Urdu or other languages would be an advantage.
Colleges and Institutes Canada and the Planning for Canada program adhere to the following core competencies:
- Agility: We thrive in a complex environment that requires nimbleness and adaptability, and we anticipate and respond to changes with quick and resourceful actions.
- Inspiring Others: We motivate individuals to strive for excellence and commit to common goals and purposes, as we create a sense of self-efficacy, resilience, and persistence in others.
- Integrity: We treat others fairly and respectfully, and we further the standing of the organization and its relationships of trust with our members and other stakeholders.
- Client Focus: We pride ourselves on providing service excellence to our clients.
- Teamwork: We work collaboratively with others to achieve our organizational goals.
How to Apply
Interested candidates should submit a cover letter and résumé with “Application - Consultant Facilitator” in the subject line to Carol Dolbel, Manager, OGT by email: firstname.lastname@example.org.
CICan is an equal opportunity employer and values diversity in its workforce. Do not hesitate to contact me if you require alternative arrangements to submit your application.
Please note that only those selected for an interview will be contacted.
Interviews may be scheduled prior to the closing date. Qualified applicants are encouraged to apply as soon as possible.