Program Officer, Project Delivery Support (Temporary up to 4 months)

Colleges and Institutes Canada

Visit Website
November 18, 2019
Ottawa, Ontario, Canada
Job Type


Colleges and Institutes Canada


TITLE:                              Program Officer, Project Delivery Support

Temporary, up to four (4) months


CLASSIFICATION:            Program Support II


REPORTS TO:                 Manager, Planning for Canada (PfC)


DIVISION:                         Government Relations and Canadian Partnerships


SALARY                          $30.49/hr - $37.32/hr


DATE:                              November 19th, 2019




About Colleges and Institutes Canada (CICan):


Located in the heart of the nation’s capital, CICan is the voice of Canada’s publicly supported colleges, institutes, cégeps and polytechnics, and an international leader in education for employment in over 25 countries. CICan’s members add over $190B to Canada’s economy annually and contribute to inclusive economic growth by working with industry and community partners to offer more than 10,000 programs to learners in urban, rural, remote, and northern communities.


CICan is an innovative, responsive and entrepreneurial learning organization that values diversity, accountability and transparency and supports the ongoing development of the country’s college and institute system and its people.



Job Summary


Reporting to the Manager, Planning for Canada (PfC), the Program Officer (PO), Service Delivery Support, is responsible for providing project and program support to the PfC team in a fast-paced and geographically and cultural complex operating environment. The incumbent is responsible for supporting the team in different aspects of project delivery to ensure high-quality client service and to meet contractual commitments to Immigration, Refugees and Citizenship Canada (IRCC), the program funder.

Planning for Canada, an initiative of Colleges and Institutes Canada (CICan), funded by Immigration, Refugees and Citizenship Canada (IRCC), is designed to enhance immigrants’ readiness for economic and social integration. Our pre-arrival services, delivered worldwide, provide prospective Economic Class (federal and provincial skilled workers) and Family Class immigrants and their dependents with in-person and online services including i) group information sessions, ii) individualized planning sessions, and iii) customized referrals to organizations in Canada. Services are provided in English, French and local languages, via field offices in India, and the Philippines and by our Online Global Team.


The work of the Program Officer, Project Delivery Support, is reviewed by the Manager, PfC.


Key Responsibilities


General Expectations:


Ø  Organize work effectively and efficiently within a team environment;

Ø  Prioritize multiple tasks and demands from team members simultaneously;

Ø  Perform various and complex tasks of a responsible and professional nature;

Ø  Work under pressure to meet deadlines while maintaining a strong attention to detail;

Ø  Have tolerance for ambiguity;

Ø  Troubleshoot as required and provide innovative problem-solving solutions;

Ø  Interact effectively with Association staff, senior and administrative staff from member institution, government and partner organization and is expected to maintain these important relationships;

Ø  Function with tact, diplomacy, flexibility and autonomy;

Ø  Treat everyone fairly and equitably and maintain high ethical standards;

Ø  Maintain a good understanding of Colleges and Institutes Canada’s and Divisional goals and objectives, as well as its programs and services;

Ø  Perform duties in accordance with Colleges and Institutes Canada’s competencies, values and code of ethics;

Ø  Understanding of social and economic immigrant integration issues and services across Canada;

Ø  Able to travel domestically and internationally.


Specific Expectations:

The Program Officer, will specifically support PfC project delivery:


Ø  Contributes to the development, maintenance and renewal of delivery tools and processes;

Ø  Contributes to service delivery processes, training and communications, including services delivered by domestic partners;

Ø  Assists in coordination and communication on elements of service delivery with overseas teams and domestic partners;

Ø  In collaboration with PfC team members, organizes meetings, events and outreach activities to facilitate high-quality, coordinated, standardized service delivery;

Ø  Researches immigrant services, activities and programs, including those offered by CICan members;

Ø  Updates tools and makes recommendations for program content and delivery based on research;

Ø  Contributes to monitoring service delivery contracts;

Ø  Supports regular program monitoring and evaluation activities;

Ø  Assists and develops presentations and represents PfC in meetings and conferences;

Ø  Perform other related duties as may be assigned from time to time.



Minimum Requirements


Ø  Graduate from a post-secondary institution or an equivalent combination of education and experience;

Ø  Understanding of the Canadian educational milieu, focusing on the college/institute system;

Ø  Understanding of social and economic immigrant integration issues

Ø  Demonstrated ability to work collaboratively with a variety of stakeholders at different levels;

Ø  High degree of organizational, interpersonal and communication skills;

Ø  Proficient in managing information and administrative processes;

Ø  Ability to exercise discretion and professionalism;

Ø  Demonstrated ability in the design of reports and presentations’

Ø  Creative and innovative when problem-solving;

Ø  Research and analytical skills;

Ø  Fluency in both written and verbal English;

Ø  French comprehension;

Ø  Strong writing skills, experience preparing external communications, reports, tools, guidelines and presentations;

Ø  Strong digital and data literacy;

Ø  Demonstrated knowledge of Microsoft Office Suite.



Desirable Requirements


Ø  International work experience;

Ø  Cross cultural communication competencies;

Ø  Understanding of Canadian immigration policies and programs and labour market information;

Ø  Knowledge of privacy and security practices;

Ø  Fluency in spoken and written French.




How to Apply:


Interested candidates should submit a cover letter and résumé to Roxanne Cantin, Human Resources Generalist before 4pm on November 25th, 2019 via email to:

CICan is an equal opportunity employer and values diversity in its workforce. Do not hesitate to contact me if you require alternative arrangements to submit your application.

We thank all applicants in advance however only those selected for an interview will be acknowledged.

Reasonable Accommodation
We will make every reasonable effort to accommodate prospective candidates under any of the protected grounds of discrimination. Should you need an accommodation, please make the request as soon as possible. If the accommodation is related to a medical or health condition, you may be required to provide confirmation from a medical professional that you require the accommodation.   All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.


Drop files here browse files ...
Accepted file formats: pdf, doc, docx, txt