Director Systems, Records and Scheduling

JOB ID:                         J0924-0021

Classification:                 Full-time Administration

Pay Band:                      13

Pay Range:                    $115,032 - $153,374 per year

Campus/Location:       Progress/Hybrid

Shift Schedule:             Monday - Friday

Posting Date:               September 3, 2024

Closing Date:                 September 17, 2024

Centennial College recognizes and affirms Diversity, Equity and Inclusion and Indigenous ways of knowing as central to the vibrancy and uniqueness of its learning and working academic mission. We strongly encourage applications from members of Indigenous communities and all equity-deserving groups including Women, Racialized, Persons with Disabilities, and LGBTQ+ communities.

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

Centennial College seeks a dynamic and forward-thinking Director, Systems, Records, and Scheduling to lead and innovate our technology and systems management efforts. This role is central to transforming how we utilize technology to improve student experiences, enhance data management, and streamline academic scheduling and records.

Reporting to the Associate Vice-President (AVP), Enrolment Services & Registrar, the Director will provide strategic leadership and oversight for key operational units, including ES-Systems, Student Records, and Scheduling. The successful candidate will be an early adopter with a passion for technology-driven improvement and a deep understanding of IT strategy to meet organizational goals.

Qualifications/Experience

• Master’s degree in Information Technology, Business Administration, or a related field; or an equivalent combination of education and experience.
• Nine (9) years progressive IT leadership experience with a track record of driving technological innovation and strategic planning.
• Demonstrated experience in managing student information systems is required.
• Records management and scheduling operations experience is considered an asset.
• Strong leadership skills with the ability to mentor and develop teams.
• Excellent analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills, with a commitment to fostering positive working relationships and employee engagement.
• Sound project management skills, capable of handling multiple initiatives concurrently.
• Political sensitivity and proven superior consultative, relationship building and management skills.
• Commitment to diversity, equity, and inclusion, with the ability to create inclusive and supportive environments.

Responsibilities

Strategic Leadership (40%)

• Contribute to and influence the vision, goals, and strategic direction of the division, ensuring alignment with the College’s mission and strategic priorities.
• Translate strategic priorities into operational actions and guide the Systems, Records, and Scheduling units in achieving these objectives.
• Oversee the development, implementation, and monitoring of integrated strategies and operational targets.
• Serve as a member of the Enrolment Services leadership team, providing insight and direction on operational and strategic matters.
• Produce and manage project plans, performance metrics, and progress reports to support strategic initiatives and targets.

Systems, Records, and Scheduling Management (40%)

• Develop and implement strategies to enhance the student experience through improved scheduling, records management, and system integration.
• Lead the development and execution of service excellence initiatives to ensure high standards of quality and effectiveness.
• Manage and improve student records processes, including graduation audits, curriculum maintenance, and performance reporting.
• Champion the development and implementation of Student Information Systems (SIS), CRM, and other operational systems.
• Ensure compliance with college policies and maintain operational integrity and consistency.

Human Resources, Engagement, and Staff Development (20%)

• Act as a key resource to the AVP Enrolment Services & Registrar, including representing the Registrar in their absence.
• Promote professional development, cross-training, and staff engagement within the Systems, Records, and Scheduling teams.
• Foster a collaborative and inclusive work environment, setting expectations and providing guidance to ensure staff development and high performance.
• Utilize feedback and assessment tools to improve service delivery and address service gaps.

Master’s degree in Information Technology, Business Administration, or a related field; or an equivalent combination of education and experience.

Apply online: www.centennialcollege.ca/careers

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer. 

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by September 17, 2024 at 11:59 PM EST.  Please quote Job ID J0924-0021. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA).