International Student Advisor

Durham College

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International Student Advisor





Payband: G
Salary: Starting Rate: $28.71; Four Year Rate: $33.28
Department: International Education
Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm); may be requested to work occasional evening/weekend
Reporting To: Manager, International Education
Campus Location: Oshawa


Reporting to the Manager, International Education the International Student Advisor (ISA) is responsible for supporting the specific needs of international students at Durham College as they transition and adapt to a new living and learning environment in Canada. The ISA will provide immigration related information and support to students as required for during their time as students and upon graduation. The ISA will also support international students with their arrival in Canada, healthcare access and insurance, housing, and adapting to the expectations of Durham College. This role will support the transitions and retention of international students through one-on-one advising, programming, and intra-departmental collaboration.

Student Advising – The ISA will provide one-on-one advising to international students who require support as they transition to living and learning in the Canadian environment. This may include but is not limited to:

  • Providing guidance on academic choices including program choice, registration, academic success, and academic planning for international students
  • contact for registered international students to assess needs and refer to appropriate college and community supports
  • a strong understanding of college policies and processes, and supporting international students as they navigate their college career
  • working collaboratively with college departments and Schools to support international students in making choices that support their success
  • informing international students of what tuition and fees are owing to the college and how they can make those payments
  • providing information to international students on their opportunities to work in Canada
  • supporting international students in accessing health care and filing claims for expenses with their insurance company
  • providing information on filing income taxes, including eligibility and resources
  • collecting information on housing options for students and providing resources on tenant rights
  • assisting with understanding the process of finding housing supports for international students as they navigate the process of adapting to living and learning in the Canadian social context

Immigration – The ISA is responsible for providing accurate information to international students and their families on immigration issues that relate to their studies and legal status in Canada. This may include but is not limited to:

  • directing students on how they can extend their study permits, work permits for work integrated learning, temporary resident visas, and post graduation work permits as required, and providing guidance when challenges arise
  • preparing documentation required by international students for immigration purposes including customized verifications of enrolment, confirmation of work integrated learning, convocation letters, and eligibility to graduate letters
  • preparing and submitting the college Designated Learning Institute report for Immigration, Refugees and Citizenship Canada (IRCC)
  • proactively researching and understanding changes to the immigration system as it relates to international students and informing the management team and colleagues as appropriate
  • serving as a resource to colleagues on campus of how immigration issues impact students at Durham College
  • working with the international student support and engagement team to develop workshops, resources, and clear messaging to support international students with their immigration responsibilities and opportunities while studying at Durham College

Programming – The ISA will work with the international student support and engagement team to develop and execute activities and programs that support the needs and development of students at Durham College. This may include but is not limited to:

  • planning, coordinating, and delivering International Student Orientation(s) for each academic intake
  • planning, coordinating and delivering regular information sessions on co-op work permits, post-graduation work permits, permanent residency, United States visas, and income tax for international students
  • planning, coordinating, and reconciling expenses for arrival services for new international students including pre-departure communications, airport pick up, and First Night accommodation
  • developing and distributing marketing and communications for planned departmental activities including posters, emails, social media posts, website, app, and intra-college networks
  • supporting the international student support and engagement team in planning, coordinating, and delivering an intercultural social activity program for students
  • supporting the annual International Education Week activities

Department Support– The ISA will provide specific administrative support to the department that is specific to international students. This may include but is not limited to:

  • developing and producing reports on international student enrolment, midterm and final grades, and eligible to register reports for and throughout each term
  • administering the health insurance plan for international students each intake
  • actively participating in the student advisors peer group and working to develop a better understanding of international student issues amongst staff throughout the college and community
  • developing opportunities in collaboration with Schools and departments, systems and resources that contribute to supporting the retention of international students in the college
  • monitoring and evaluating support services for international students and how they integrate with other areas (admissions, finance, enrolment) for relevance, timeliness, and effectiveness
  • providing the college with expert information and resources related to the immigration status of international students
  • other duties as assigned


  1. Minimum of a three-year diploma/degree in Humanities, Sociology, Education, International Business, Counseling, or Public Administration
  2. The incumbent is required to hold a Regulated International Student Immigration Advisor (RISIA) or Regulated Canadian Immigration Consultants (RCIC) designation
  3. The incumbent will have experience working in post-secondary education and working with an internationally engaged clientele.
  4. The incumbent will have experience developing and delivering workshops, identifying and solving complex problems, successfully meeting targets while working under pressure, as well as demonstrated intercultural competence.
  5. The incumbent will have excellent oral and written communication skills. Fluency in another language is an asset.

Durham College invites applications from all qualified individuals.  Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process.  If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

Telephone: 905.721.3073


Please apply below by submitting your cover letter and resume to the online portal.  Job Competition closes at 4:00 p.m. on July 9, 2019. Competition number SS19-44.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.