Manager – Strategic Operations

Centennial College

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Published
April 30, 2019
Location
Scarborough, Ontario, Canada
Job Type
Category
Annual Salary
80K - 100K
Closing Date

Description

POSITION VACANCY

Manager - Strategic Operations,

 School of Hospitality, Tourism and Culinary Arts

Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this value through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including: Aboriginal Peoples, Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons.

 

 Classification:                                                  Full-time Administrative Staff

Salary Range:                                                     $82,788 - $103,485 (Payband 11)

Location:                                                             Progress Campus

 

Position Summary:

Within the School of Hospitality, Tourism and Culinary Arts, the Manager of Strategic Operations has leadership accountability for school-specific student recruitment, retention, academic and business operations of the School.  Academic operations include leadership of the School’s student service team comprised of the Student Service Assistant, Experiential Learning Coordinator, Success Advisor and Senior Financ e Officer.

 

Responsibilities:

Business Operations (including Financial Management)

  • Overall responsibility for the annual operating and capital budget process to assure that the School meets the requirements of the College.  Takes whatever steps necessary to support, improve and manage the School’s budget process.
  • Provides controller-level management of ongoing financial activities of the School and its unique profit based businesses with the discretion to develop, recommend and implement strategies to assure responsible financial stewardship for both the school and its associated businesses  in collaboration with the Dean and through the direction of the Senior Finance Officer
  • Acts as a financial consultant in all matters related to SHTCA finance and takes whatever actions necessary to properly support the activities and initiatives of the School.
  • Develops and ensures reporting systems are in place to provide the Dean and SHTCA management team with accurate and timely budget updates as well as financial performance reports on the profit based businesses.
  • Assures that internal and external initiatives of the School are fully supported from financial, human resource, organizational and strategic standpoints.
  • Incumbent develops financial planning tools to support decision-making across all areas of school operations, initiatives, and businesses including the enterprise operations (restaurant, café, event centre, hotel guest rooms, food and beverage inventory control).

Retention

  • Plans, develops and implements the retention strategies & business processes for SHTCA.
  • Provides leadership and guidance to SHTCA Success Advisor to support all SHTCA students.
  • Integrates enrolment and retention strategies for SHTCA programs.
  • Identifies at-risk students, particularly in year one of each program with the help of Coordinators and make contact with individual student to increase retention.
  • Works closely with the SHTCA members (coordinators, administrators, faculty, staff members and students of SHTCA) and other college departments (School of Advancement, COLT, Academic Excellence, Corporate Planning, Enrolment Services, SLED) to develop retention strategies.
  • Makes appropriate referrals and/or provide coaching to promote academic success.
  • Maintains student retention records for programs.
  • Provides guidance for alternate course delivery planning such as online, blended or in-class mode.

Academic Operations (including Experiential Learning)

  • Assures, that SHTCA operations, including Program Assistant and Experiential Learning Coordinator properly support and facilitate the academic activities of the School and the needs of current and prospective students.
  • Leads the coordination of experiential learning, specifically industry field education initiatives and embedded student placements in the School’s hospitality operations
  • Provides guidance to the Experiential Learning Coordinator to ensure students are placed effectively and monitored during their placement.
  • General responsibility for hiring, organizing, leading and managing the activity of the Student Service team of support staff of the School to provide a high standard of customer-focused administrative support.
  • Overall responsibility for internal and external student scholarships and awards through the support of the Student Service team.
  • Assures that strategic enrolment initiatives of the college are fully supported within the School and collaborative connections are established and maintained in this regard.
  • General responsibility for maintaining current knowledge of and active participation in College business process, operational and policy change initiatives, relating their impact to the ongoing operations of the School and ensuring that the consultation, communication, coordination and functional changes needed to respond to such changes are effected in a timely manner.
  • Incumbent is responsible to ensure that effective communication, inter-departmental linkages and cooperative relationships are developed and maintained between the School and all of the College support departments which relate to operational activity, extending to recruitment and academic scheduling activities.
  • Responds to inquiries on a range of sensitive issues for the Dean concerning College academic policies, programs, operating procedures and academic/college services.  Incumbent is required to use tact and discretion when liaising with a variety of clients and staff at various levels such as professional associations, students, parents, community groups and government officials.
  • Manages in collaboration with other college department`s operational areas of parking, lockers, book store, printing, photocopying to ensure high levels of support to students and staff.
  • Maintains a high level of the Office staff performance through the effective recruiting, selection, training, developing and evaluating of Office and business support staff.
  • Represents the School as a member of college system committees (e.g. Joint Health and Safety, Enrolment Planning, Campus I.T. Committee and School Advisory Committee, Campus Users’ Group)

Recruitment

  • Ensures that all internal collaborations with Enrolment Services is developed and maintained to achieve school targets.
  • Ensures that all external collaborations with school boards and post-secondary institutions are developed and maintained such as SHTCA hosted recruitment events.
  • Assists the Dean and the Chairs with the implementation of enrolment strategic plan in the school.
  • Collaborates with the Chair & Recruitment department to plan and implement various recruitment conversion activities, calling campaign etc.

Qualifications/Experience

Education

4-year Degree in Business Management with a preference for Hospitality Management; or an equivalent combination of education and experience.

Experience

The position requires a reasonable equivalent broad-based hospitality management background coupled with financial, project management and/or business administration background. A minimum of 7 years’ experience is required at the time of hire into the position approximated as follows. Some experiences may overlap over a duration:

 

  • General management:  A minimum of seven years of general management experience is required due to the broad range of involvements and scope of authority associated with this position; covering business strategy, operations management, project management, communications, office systems, information technology and leadership functions.
  • Financial management:  A minimum of 5 years of financial management experience with proficiency in managing budget and budget processes, developing financial forecasts/projections/analysis and developing/implementing appropriate financial control/reporting in order to properly undertake the substantial financial operations of the School.
  • Supervisory experience: A minimum of three years of supervisory experience in a unionized environment in a full range of human resource services including staffing and recruitment, employee and labour relations, administration of collective agreements, grievance resolution, job description development, policy development, performance management and conflict resolution, business processes systems analysis, operational management and disciplinary practices.

 

 

Duties and Responsibilities

Business Operations (including Financial Management)

  • Overall responsibility for the annual operating and capital budget process to assure that the School meets the requirements of the College.  Takes whatever steps necessary to support, improve and manage the School’s budget process.
  • Provides controller-level management of ongoing financial activities of the School and its unique profit based businesses with the discretion to develop, recommend and implement strategies to assure responsible financial stewardship for both the school and its associated businesses  in collaboration with the Dean and through the direction of the Senior Finance Officer
  • Acts as a financial consultant in all matters related to SHTCA finance and takes whatever actions necessary to properly support the activities and initiatives of the School.
  • Develops and ensures reporting systems are in place to provide the Dean and SHTCA management team with accurate and timely budget updates as well as financial performance reports on the profit based businesses.
  • Assures that internal and external initiatives of the School are fully supported from financial, human resource, organizational and strategic standpoints.
  • Incumbent develops financial planning tools to support decision-making across all areas of school operations, initiatives, and businesses including the enterprise operations (restaurant, café, event centre, hotel guest rooms, food and beverage inventory control).

Retention

  • Plans, develops and implements the retention strategies & business processes for SHTCA.
  • Provides leadership and guidance to SHTCA Success Advisor to support all SHTCA students.
  • Integrates enrolment and retention strategies for SHTCA programs.
  • Identifies at-risk students, particularly in year one of each program with the help of Coordinators and make contact with individual student to increase retention.
  • Works closely with the SHTCA members (coordinators, administrators, faculty, staff members and students of SHTCA) and other college departments (School of Advancement, COLT, Academic Excellence, Corporate Planning, Enrolment Services, SLED) to develop retention strategies.
  • Makes appropriate referrals and/or provide coaching to promote academic success.
  • Maintains student retention records for programs.
  • Provides guidance for alternate course delivery planning such as online, blended or in-class mode.

Academic Operations (including Experiential Learning)

  • Assures, that SHTCA operations, including Program Assistant and Experiential Learning Coordinator properly support and facilitate the academic activities of the School and the needs of current and prospective students.
  • Leads the coordination of experiential learning, specifically industry field education initiatives and embedded student placements in the School’s hospitality operations
  • Provides guidance to the Experiential Learning Coordinator to ensure students are placed effectively and monitored during their placement.
  • General responsibility for hiring, organizing, leading and managing the activity of the Student Service team of support staff of the School to provide a high standard of customer-focused administrative support.
  • Overall responsibility for internal and external student scholarships and awards through the support of the Student Service team.
  • Assures that strategic enrolment initiatives of the college are fully supported within the School and collaborative connections are established and maintained in this regard.
  • General responsibility for maintaining current knowledge of and active participation in College business process, operational and policy change initiatives, relating their impact to the ongoing operations of the School and ensuring that the consultation, communication, coordination and functional changes needed to respond to such changes are effected in a timely manner.
  • Incumbent is responsible to ensure that effective communication, inter-departmental linkages and cooperative relationships are developed and maintained between the School and all of the College support departments which relate to operational activity, extending to recruitment and academic scheduling activities.
  • Responds to inquiries on a range of sensitive issues for the Dean concerning College academic policies, programs, operating procedures and academic/college services.  Incumbent is required to use tact and discretion when liaising with a variety of clients and staff at various levels such as professional associations, students, parents, community groups and government officials.
  • Manages in collaboration with other college department`s operational areas of parking, lockers, book store, printing, photocopying to ensure high levels of support to students and staff.
  • Maintains a high level of the Office staff performance through the effective recruiting, selection, training, developing and evaluating of Office and business support staff.
  • Represents the School as a member of college system committees (e.g. Joint Health and Safety, Enrolment Planning, Campus I.T. Committee and School Advisory Committee, Campus Users’ Group)

Recruitment

  • Ensures that all internal collaborations with Enrolment Services is developed and maintained to achieve school targets.
  • Ensures that all external collaborations with school boards and post-secondary institutions are developed and maintained such as SHTCA hosted recruitment events.
  • Assists the Dean and the Chairs with the implementation of enrolment strategic plan in the school.
  • Collaborates with the Chair & Recruitment department to plan and implement various recruitment conversion activities, calling campaign etc.

Education

Four (4) year Degree in Business Management with a preference for Hospitality Management; or an equivalent combination of education and experience.

The position requires a reasonable equivalent broad-based hospitality management background coupled with financial, project management and/or business administration background. A minimum of 7 years’ experience is required at the time of hire into the position approximated as follows. Some experiences may overlap over a duration:

 

  • General management:  A minimum of seven years of general management experience is required due to the broad range of involvements and scope of authority associated with this position; covering business strategy, operations management, project management, communications, office systems, information technology and leadership functions.
  • Financial management:  A minimum of 5 years of financial management experience with proficiency in managing budget and budget processes, developing financial forecasts/projections/analysis and developing/implementing appropriate financial control/reporting in order to properly undertake the substantial financial operations of the School.
  • Supervisory experience: A minimum of three years of supervisory experience in a unionized environment in a full range of human resource services including staffing and recruitment, employee and labour relations, administration of collective agreements, grievance resolution, job description development, policy development, performance management and conflict resolution, business processes systems analysis, operational management and disciplinary practices.

How to Apply

Apply online: www.centennialcollege.ca/careers

"Proof of credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their foreign equivalents will be required at the time of job offer." 

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by May 24, 2019 at 4:30 PM.  Please quote Competition #19-A-13.  Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position.  We regret we cannot accept phone calls.  We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC).

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