Program Manager, Centre for Counselling and Community Safety

Justice Institute of British Columbia

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January 8, 2019
New Westminster, British Columbia, Canada
Job Type
Annual Salary
80K - 100K
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Closing Date


Justice Institute of British Columbia:

Justice Institute of British Columbia (JIBC) is Canada’s leading public safety educator – a public post-secondary educational institution that has earned a worldwide reputation for excellence and innovation. JIBC educational programs and services are delivered to government agencies, community organizations, private corporations and the general public in communities throughout the province and around the world. Each year, the JIBC’s distinctive applied educational learning model attracts an average of 27,000 students, many of whom return as students throughout their careers.

School of Health, Community & Social Justice:

The School of Health, Community & Social Justice (SHCSJ) consists of two Divisions: Health Sciences Division (HSD) and Community and Social Justice (CSJ). Community and Social Justice Division consists of three centres: Centre for Counselling and Community Safety (CCCS), Centre for Leadership (CL), and Centre for Conflict Resolution (CCR). The School offers a wide range of interdisciplinary programs and courses in counselling and community safety, leadership, conflict resolution, mediation and negotiation, as well as courses and programs in paramedicine and professional health education.

Position Summary:

Community and Social Justice (CSJ) Division seeks two experienced managers with business acumen and an educator’s background, including curriculum development experience and expertise, for the positions of Program Manager. Reporting to the Program Director, the incumbents are responsible for managing program planning, development and delivery, business development, and academic advising for prospective and current learners within CSJ. These positions will support counselling and community safety (critical incident stress management and bylaw) programming within Centre for Counselling and Community Safety (CCCS) including the development and delivery of customized contract training.

Please note there are two regular full-time positions available.

Knowledge and Skills

  • Minimum 5 years’ experience in a similar capacity, preferably within a post-secondary education setting;
  • Demonstrated knowledge of adult education principles and commitment to excellence in culturally safe and relevant curriculum development;
  • Experience in curriculum development;
  • Experience managing complex programs and projects;
  • Current with theories and trends in adult education, counselling and community safety;
  • Experience with financial management and oversight;
  • Demonstrated ability to build internal and external relationships, work in a team environment and build rapport and trust;
  • Strong collaborative leadership skills;
  • Proven ability to market training and education and write proposals;
  • Experience working with Indigenous communities is an asset;
  • Demonstrated ability to exercise judgment and sensitivity working with complex issues;
  • Excellent interpersonal, written and oral communication skills.

Duties and Responsibilities

Working closely with the Program Director and in collaboration with Centre and Division staff, each position is responsible for:

Program Development, Delivery & Management

  • Managing counselling and community safety customized contract delivery and other tuition program areas as assigned including: business development, needs assessment, course design, development, customization and evaluation, financial and client management, and supervision of instructor assignments;
  • Conducting program reviews and course evaluations for identified program areas, ensuring compliance with JIBC program evaluation policies and guidelines;
  • Revising courses and programs to ensure relevance, currency and alignment with JIBC’s teaching and learning model;
  • Participating as a team member in the development of new credentials and courses;
  • Working with instructors, instructional designers, Indigenous and other communities, and professional associations and organizations, to ensure that courses, programs and products developed reflect current theory, cultural safety and relevance, use of appropriate educational technologies, best practices and latest in skills development;
  • Developing and/or editing course and program content and materials and other content, including sign off;
  • Managing faculty, including hiring, training, and performance management.

Business & Client Development

  • Developing a strong business model approach to the identification, development and delivery of programs/courses (for both tuition and contract offerings) for existing and new students, clients and markets;
  • Providing consultation and direction to students, agencies and organizations seeking assistance and guidance on training and professional development needs/opportunities;
  • Monitoring business/sector trends and contribute to the Centre’s business approach;
  • Monitoring government sites for and prepare responses/quotes to relevant RFP opportunities;
  • Preparing and deliver presentations for the purpose of identifying and developing business opportunities;
  • Establishing and maintain client relationships.

Financial Management

  • Managing financials of program areas of responsibility including: variances, forecasts and budgets;
  • Deploying resources to ensure financial objectives/targets for program delivery are met;
  • Monitoring tuition and contract revenues and expenses and related financial matters and apply mitigation strategies as required;
  • Reviewing and approving invoices, time sheets, expense claims, and leave forms within area of responsibility.


  • Collaborating with other CSJ centres, JIBC divisions and academies on common program interests;
  • Facilitating presentations for stakeholders and potential clients as needed;
  • Representing the Division on relevant JIBC committees;
  • Other related duties as assigned.


Master’s Degree in a relevant field (adult education, social services, counselling, community safety), or an acceptable equivalent combination of education, training and experience.

How to Apply

Please submit your resume/CV, cover letter and copies of academic credentials quoting Competition #19-01 to by January 23, 2019. Please visit our website at