Senior CRM and AI Business Specialist

Join Our Dynamic Team at Colleges and Institutes Canada!

Are you ready to make a difference in the world of education? At Colleges and Institutes Canada, we’re on the lookout for passionate, innovative, and driven individuals to join our team. If you’re eager to contribute to a vibrant community and work to strengthen Canada’s publicly supported colleges, institutes, CEGEPs, and polytechnics, we want to hear from you!

Why Choose Us?

• Impactful Work: Be part of a mission-driven organization dedicated to advocacy for colleges and institutes across Canada.
• Collaborative Environment: Work alongside a diverse team of professionals who are as committed to excellence as you are.
• Innovative Culture: Embrace a culture that values creativity, innovation, and forward-thinking solutions.
• Salary: Obtain a highly competitive compensation

Ready to Take the Next Step? Don’t miss out on the chance to be part of something extraordinary!

We are looking for a Senior CRM and AI Business Specialist who will play a pivotal role in advancing the organization’s Digital Transformation Strategy as well as the Artificial Intelligence (AI) Strategy. As the platform lead for the corporate CRM, CIConnex, the incumbent is responsible for system integrations and driving the organization-wide adoption and effective use of the platform.

Working collaboratively across all levels of the organization, the incumbent will analyze and leverage data to enhance operational efficiency, improve stakeholder engagement, and elevate member services. They will identify business needs, uncover gaps, document recurring challenges, and design solutions that align with both industry best practices and the organization’s unique culture.

Success in this role requires creativity, initiative, and a strong ability to lead change. The ideal candidate is a strategic thinker and problem solver who thrives in a dynamic environment and is passionate about using data to drive meaningful impact.

MINIMUM REQUIREMENTS

EDUCATION 

Graduate from a post-secondary institution in Information Systems, Computer Science, Business Administration, Data Analytics and/or a combination of education and relevant experience.

EXPERIENCE

Minimum three (3) years’ experience:

• Demonstrated ability using a CRM system (preferably Dynamics 365) 
• Translating data insights into strategic decisions and operational improvements
• Aligning technology solutions with organizational culture and strategy
• Data governance, privacy and ethical use in AI
• Implementing data governance frameworks that support responsible AI use 
• Demonstrated leadership and problem-solving capabilities
• Excellent communications skills and ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Experience leading change management initiatives in a small to mid-size organization
• Strong technical aptitude, curiosity and the ability to learn new processes and systems quickly
• Must be able to work independently as well as in a team, effectively manage multiple priorities and solve complex problems
• Must possess excellent organizational skills coupled with strong analytical and quantitative background 
• Experience working with committees and working groups
• Strong communication skills, tact and diplomacy
• Demonstrated leadership capabilities and ability to work across multi-functional teams

KNOWLEDGE:

• General knowledge of related Microsoft technologies (Microsoft Dynamics CRM Online, Click Dimensions, Power BI, Office 365 including Copilot, SharePoint, and Teams
• Familiarity with foundational AI concepts such as machine learning, natural language processing, and predictive analytics
• Excellent knowledge of project management approaches, tools and processes
• Knowledge of the college system in Canada and familiarity with national issues in post-secondary education. 

Compensation: $87,463 to $107,055

Status: Temporary until October 2027.

Location: 1 Rideau Street, Suite 701, Ottawa, Ontario

Working Conditions: 

• Hybrid work environment with ability to attend the Ottawa office regularly

Language:  Bilingual (French and English)

Open to:  CICan employees and the general public.

How to apply

Interested candidates should submit a cover letter and résumé in a PDF format before October 19, 2025.

CICan is an equal opportunity employer and values diversity in its workforce. We recognize that diverse teams generate unique solutions, ideas, and perspectives. Therefore, we welcome and encourage applications from women, persons with disabilities, BIPOC (Black, Indigenous, and People of Colour) individuals, and people of all sexual orientations and gender identities.

Do not hesitate to contact Human Resources at Colleges and Institutes Canada (613) 746-2222 x 5827 if you require alternative arrangements to submit your application. CICan provides accommodation during all parts of the hiring process, upon request. If contacted to proceed with the selection process, please advise us if you require any accommodation.

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

CICan’s offices in Ottawa are located on the traditional and unceded territory of the Algonquin Anishinaabe Nation.