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4 Oct 2018

Management Director, Student Services

College of New CaledoniaPrince George, British Columbia, Canada

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Job Description





Acclaimed for our warm, welcoming and culturally inclusive environment, the College of New Caledonia is located in scenic central British Columbia, at the hub of BC’s economic growth with campuses in Vanderhoof, Mackenzie, Burns Lake, Fort St. James, Quesnel and Prince George. Information on the College can be found at:

Prince George is a mid-sized city of about 74,000 people located in central British Columbia on the traditional territory of the Lheidli T’enneh. Surrounded by tree-covered hills and a short drive in all directions to the beautiful BC outdoors, Prince George has all of the amenities of a large city mixed with the charm and friendliness of a small town. As the largest city in the surrounding region, Prince George is a family-friendly city of opportunities where you can move up in your career, achieve your educational and home-ownership goals, while still affording an exceptional lifestyle. Additional information on life in Prince George can be found at: and


The Director is responsible for defining, guiding and evaluating services for students based on the College’s strategic and educational plans, on the Aboriginal education service plans, and International Education plans. While the majority of the services for which this position is responsible are at the Prince George Campus, this position has responsibility for providing information and advice relating to student-related areas of expertise, policy and legal requirements, across the institution. The Manager, Student Residence reports to the Director and some regional faculty may also report to this position. As a student services professional and educational leader, the Director works closely with students, College colleagues, and community members to:

  • Develop and support a cooperative service structure, where multiple constituencies are included in the decision making process;
  • Support and build a strength-based approach to student services;
  • Support and provide student service leadership in a dynamic, responsive operation;
  • Support a safe, culturally inclusive, enjoyable learning environment that facilitates respect, equality and understanding;
  • Support innovation in the delivery of both new and ongoing services.


In collaboration with stakeholders, the Director will:

  • Continue to develop, maintain and improve on the student centered environment.
  • Coordinate, monitor, evaluate services and business practices regularly to ensure accessibility and relevance to stakeholders;
  • Ensure service offerings meet the varied educational, training and personal needs of students and the community;
  • Effectively recruit, supervise, evaluate and maintain staff for quality service delivery within a dynamic, responsive department;
  • Provide support to reporting manager(s) to promote service excellence, effective business systems and professional development;
  • Work closely with students and College employees to ensure that open and respectful relationships exist so that the needs of all CNC students inclusive of Aboriginal and International students are best served;
  • Ensure liaison with other College departments and service providers for student success;
  • Encourage and support a climate of excellence, responsibility and accountability by facilitating professional development activities, monitoring job performance, ensuring service guidelines and outcomes are met, and recognizing employee contributions and achievements;
  • Act as a resource to management, faculty and operational staff on student service issues;
  • Act as the delegate of the relevant vice-president for student appeals, complaints and discipline, and related issues;
  • Provide leadership for and assist with problem solving, troubleshooting and providing conflict resolution/diffusion in a sensitive and professional manner;
  • Ensure all College policies, procedures, and collective agreements are adhered to;
  • Initiate and/or support policy reviews and new policy development as required;
  • Be responsible for leadership and support on various projects supporting student access, retention and success;
  • Determine departmental and service planning, and assist in determining overall College direction and service planning;
  • Develop, maintain and encourage positive communication strategies via formal and informal mechanisms;
  • When requested, represent the college in negotiations with unions and associations as well as external agencies;
  • Provide overall service, educational and fiscal accountability internally and externally; manage department budgets effectively;
  • Be part of a team actively engaged in, contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners and communities;
  • Promote a positive work atmosphere and a professional environment that demonstrates mutual respect with students and colleagues;
  • Other responsibilities as assigned.


This position requires the incumbent to have:

  • Relevant Master’s degree and minimum five years’ experience in a student service-related field in a public post-secondary institution, or equivalent combination of education and experience;
  • Experience with students support and/or student advising and/or financial aid services and business systems preferred;
  • Demonstrated excellent communication, interpersonal, analytical and problem solving skills and an ability to collaborate and cooperate with others for both immediate and strategic outcomes;
  • Demonstrated ability to use evidence-based decision making and excellent judgement when balancing competing demands;
  • A broad understanding of interrelated college services and programs, business practices, post-secondary policies and procedures, collective agreements, and budgetary management;
  • Experience developing, implementing and managing policies and procedures;
  • Extensive knowledge of post-secondary and adult education philosophy and practices;
  • Demonstrated commitment to the components of Aboriginal learner success in a post-secondary environment;
  • Demonstrated leadership abilities and articulated management philosophy;
  • Demonstrated supervisory and organizational abilities, and a demonstrated commitment to professional development for self;
  • Familiarity with BCCAT and other educational transfer agreements desirable;
  • Experience using and working with a post-secondary Student Information System;
  • Familiarity with human rights and complaints processes as they relate to post-secondary environments desirable;
  • Experience in the administration of complex labour contracts;
  • Experience in the administration of relevant legislation (i.e.: FOIPPA, Duty to Accommodate)
  • Valid class 5 BC driver’s license is required.
  • Criminal Record Check (CRC) required.
  • Some travel is required.

Hiring criteria shall include professional qualifications, professional experience, administrative experience, community awareness and personal attributes such as team work, relationship building, communication skills and leadership.

You will be part of a team actively engaged in contributing to and accomplishing the vision, mission and goals of the College and in supporting the aspirations and needs of our learners and communities.

You will promote a positive work atmosphere and communicate in a professional manner that demonstrates mutual respect with students and colleagues.

SALARY: $ 84,523 – $112,697 per year

START DATE: January 1, 2019

SCREENING: Screening of applications will begin on October 29, 2018. Applications received up until this date will be reviewed, applications received after this date may be considered.

APPLICATION INSTRUCTIONS: For further details on this position, or to apply, visit this opportunity at You will receive a reply email to acknowledge receipt of your application.

For information on other employment opportunities with the College, please check our website at:

We would like to thank all candidates in advance for their interest, but only those selected for an interview will be contacted. CNC embraces the principles of employment equity.

Job Categories: Full-time. Job Types: Management. Salary: 100,000 and above.

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