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18 May 2018

Management Manager of Operations, Caribbean and Anglophone Africa

Colleges and Institutes CanadaOttawa, Ontario, Canada

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Job Description












DATE: May 18th, 2018





Reporting to the Director, who has had overall responsibility for the Caribbean and Anglophone Africa team, programs and business development, the Manager of Operations, Caribbean and Anglophone Africa has responsibility for supporting the Director in the management of CICan international work across the unit. More specifically, the Manager has direct responsibility for three current programs in this unit. These include the CARICOM Education for Employment Program (C-EFE), the Caribbean Skills to Access the Green Economy Program (SAGE) and the Tanzania Improving Skills for Training Program (ISTEP). As such, the Manager ensures effective implementation of these programs, attends PSCs and ensure smooth end of programs to closure.


The Director has overall responsibility for the unit and direct responsibility for several new programs (Kenya, Tanzania, etc.), that are either now underway or at the proposal stage (new Tanzania GAC program etc.). The Director has overall responsibility for business development.


Generally, the Manager assists in ensuring effective and efficient administration of specific programs (as per above) and performs a variety of tasks including assistance in preparation and review of deliverables, including reports submitted to development partners, as well as the provision of leadership and support to field offices (under his/her responsibility), staff and CICan member institutions.


He/she cultivates ongoing and effective partnerships and networking relationships with development partners and member institutions, with emphasis on supporting CICan member institutions in the provision of effective assistance to overseas partner institutions as we develop education and advanced skills for employment programs.


As a member of the CICan’s management team, he/she is expected to contribute to strategic planning, priority-setting and policy discussions as well as to the development and achievement of CICan goals and objectives.


The Manager is accountable for fulfilling performance objectives based on agreed-upon annual work plans with identified objectives and results.




This is a management position which requires strong leadership, problem-solving and decision-making competencies. In view of the strategic importance of development partner funded programs and initiatives, the Manager must have a sound knowledge of international development, proven experience in managing complex programs and strong relationship-building/diplomacy skills and competencies with staff, development partners and CICan members.


An excellent understanding of team building, work planning, budgeting and financial management, results-based management (RBM) and current program management tools (Logic Model, etc.) monitoring and evaluation and report writing are key attributes. This position requires the performance of various complex functions of a responsible professional nature in an often-changing complex and changing context.


The Manager reports to the Director, Caribbean and Anglophone Africa, International Partnerships, with emphasis on his/her work vis a vis business development, planning, program implementation, decision-making and performance management. The Manager supports, if/as needed, the management of highly complex tasks and critical relationships, including dealing with key stakeholders, governments, member institutions and local stakeholders. He/she represents CICan and must be fully informed of CICan objectives as they relate to relevant stakeholders.


The Manager must also be familiar with strategic objectives and mandates of development partners’ global programming strategies as well as current requirements vis a vis development partners’ requirements for new program development and proposal submissions.


International and in-Canada travel is required.





Responsible for operational aspects of implementation, monitoring and reporting on current programs with development partners, in accordance with CICan contractual obligations.


Manages in-Canada staff and provides leadership to both in-Canada and field staff involved in programs, including overseeing field offices of current and new CARICOM projects (C-EFE, SAGE) as well as Tanzania-ISTEP. As programs finish and new ones begin, this portfolio may change, depending on workload and needs.


Supports the Director in the establishment and sustaining of strong working relationships with development partners, governments, member-institutions, Canadian embassies and locally-based partners. Assists in the maintenance of appropriate platforms to leverage networks across development partners and stakeholders.


Supports the Director and wider CICan International Partnerships Division in ensuring appropriate design, implementation and evaluation of strategic plans.


Supports the ongoing development of policies, strategies and processes to ensure quality planning and management of programs, projects and services.


Oversees the implementation of measures related to risk management across programs.


Work with the team to develop processes that will ensure appropriate evaluation of programs and institutional partnerships, including financial and administrative processes and develops reports that highlight results, lessons learned and recommendations.


If/as required, represents CICan on committees.


Contributes to overall CICan management objectives and strategic goals.




Graduate from a Canadian post-secondary institution or its equivalent with several years of relevant experience in international project management and reporting.


Good knowledge of the Canadian college/institute system including the capability, strategic goals of colleges/institutes.



Extensive experience in program planning, management, budget development and control. International program/project management experience using logic model approaches.


Demonstrated ability to provide leadership and project development internationally in college/institutes priority areas.


Extensive knowledge of development partner priorities as well as the economic and political realities in the Caribbean and Anglophone Africa.


Extensive experience in institutional capacity development programs and partnerships as key components of programming.


Excellent communications skills and ability to interact with senior officials of member institutions and other agencies including government, financial institutions and the private sector.


Excellent writing abilities and experience in preparing concept papers, proposal development, narrative and financial reports, using current GAC, and other development partners’ requirements.


Excellent organizational, interpersonal and analytical skills.


Experience in staff supervision.


Computer skills and knowledge of varied software programs.


Desirable Abilities/Experience:


  • Preference will be given to bilingual candidates. (English and French)
  • Other languages are a clear asset.

Interested candidates should submit a cover letter and résumé to Roxanne Cantin, Senior Personnel Officer before 4pm on June 8th, 2018 via email to:

CICan is an equal opportunity employer and values diversity in its workforce. Do not hesitate to contact me if you require alternative arrangements to submit your application. We thank all applicants in advance however only those selected for an interview will be acknowledged.

Reasonable Accommodation We will make every reasonable effort to accommodate prospective candidates under any of the protected grounds of discrimination. Should you need an accommodation, please make the request as soon as possible. If the accommodation is related to a medical or health condition, you may be required to provide confirmation from a medical profession that you require the accommodation. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.





Job Categories: Full-time. Job Types: Management. Salary: 80,000 - 100,000.

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